Terms of Service

Version 2026-08-13. Effective 2026-08-13.

These Terms of Service govern access to and use of Heyla, a business-to-business service operated by HeyClients LLC, Grayling, Michigan, USA. By purchasing or using Heyla, the customer agrees to these Terms. If a person accepts these Terms for a business or organisation, they confirm that they have authority to bind it.

The service

Heyla helps coaches identify sales opportunities, prepare suggested messages, and manage sales work. During the human-approval version of Heyla, customer-facing messages are not sent without the coach's approval.

Heyla may analyse customer data and generate suggested messages, classifications, summaries, and recommendations. AI-generated outputs may be incomplete or incorrect. The customer is responsible for reviewing and approving customer-facing messages before they are sent.

Subscription and renewal

The standard Heyla subscription is annual and renews automatically for another annual term unless cancelled. The price, renewal date, and any customer-specific commercial terms are those agreed when the customer purchases Heyla.

Customers may cancel by emailing contact@heyclients.io. Cancellation takes effect at the next billing or renewal boundary. Heyla does not offer a standard public trial, voluntary refund policy, or guarantee. Rights that cannot lawfully be excluded remain unaffected.

Customer accounts and responsibilities

Customers are responsible for their accounts, authorised users, connected services, instructions, content, approvals, and activity under their accounts. Customers must keep credentials secure and promptly notify Heyla of suspected unauthorised use.

Customers must have the rights, notices, permissions, and lawful basis required to provide data to Heyla and contact people through connected services. Customers must use Heyla in accordance with applicable law and the rules of connected providers.

Customer content and Heyla intellectual property

Customers retain their rights in content they provide to Heyla. Customers grant HeyClients LLC the limited rights necessary to host, analyse, generate from, transmit, secure, support, and improve Heyla using that content.

Heyla and its software, interfaces, branding, documentation, models, and system-generated functionality belong to HeyClients LLC or its licensors. No ownership of those materials transfers to the customer.

Heyla may use customer and contact data, prompts, feedback, and outputs to operate and improve Heyla and its models, subject to the safeguards and rights described in the Privacy Policy and, where applicable, the Data Processing Agreement.

Acceptable use

Customers must not use Heyla to:

Connected services

Heyla may depend on CRM, email, social-media, payment, and other services selected or authorised by the customer. Those services remain subject to their own terms, availability, and technical restrictions. Heyla is not responsible for changes, outages, or restrictions imposed by a third-party service outside Heyla's control.

Availability and warranties

Heyla is provided on an "as available" basis. HeyClients LLC does not guarantee uninterrupted availability, a particular sales result, a minimum amount of revenue, or that every AI-generated output will be accurate or appropriate. Rights and warranties that cannot lawfully be excluded remain unaffected.

Suspension and termination

HeyClients LLC may suspend or terminate access where a customer materially breaches these Terms, fails to pay, creates a security or legal risk, or misuses Heyla or a connected service. When access ends, customer data is handled in accordance with the Privacy Policy and applicable Data Processing Agreement.

Data requests and cancellation records

Customers may request access to, an export of, or deletion of their information by emailing contact@heyclients.io. Cancellation, access, export, deletion, default retention, and records retained for legal, security, suppression, fraud-prevention, dispute-resolution, or operational reasons are separate matters. Instagram users may also follow the data deletion instructions.

Limitation of liability

To the maximum extent permitted by law, HeyClients LLC is not liable for indirect, incidental, special, or consequential loss, including lost profits, lost revenue, lost opportunities, lost data, or loss caused by a connected service.

HeyClients LLC's total aggregate liability relating to Heyla will not exceed the fees paid for Heyla during the 12 months before the event giving rise to the claim. Nothing excludes or limits liability that cannot lawfully be excluded or limited.

Events outside our control

HeyClients LLC is not responsible for a delay or failure caused by events outside its reasonable control, including provider outages, government action, natural disasters, war, labour disruption, or failures of internet, hosting, or communications services.

Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA. Disputes will be resolved in the courts of Wyoming unless applicable law requires otherwise.

Changes to these Terms

Heyla may update these Terms as the service changes. The published version and effective date identify the Terms that apply. If a change materially affects an existing customer's rights or obligations, Heyla will provide reasonable notice through the service or the account contact information.

See the Privacy Policy, Data Processing Agreement, Sub-processor Register, and data deletion instructions. Questions about these Terms may be sent to contact@heyclients.io.